Late last year, HSBC was offering a £205 cash bonus for new customers switching bank account.
I checked the small print and qualified for the offer, so I applied and got the account. But I realised later I never received the bonus cash.
When I called HSBC to ask why, it said I wasn’t eligible because it was only for new customers who had not had any HSBC accounts since at least 2018.
I once had an account with Midland