On August 18, 2022, the company Zipmex Co., Ltd. (the “Company”) Led by Dr. Eklarp Yimwilai, Chief Executive Officer and co-founder of Zipmex Thailand and the team visited Consumer Organizations Council (“Examination”) To clarify the situation of the company’s Z Wallet product service and troubleshooting plans to allow customers to have full access to assets again as soon as possible.
In this regard, Dr. Ekalarp took the opportunity to meet with representatives of the executive committee, led by Mr. Itboon Onwongsa, Deputy Secretary-General of the Consumer Organizations Council, and Mr. Sophon Nourat, Head of Consumer Rights Protection and Protection. Honored to attend this meeting to create understanding and reconciliation between business operators. and consumer representative agencies
Dr. Ekalarp said “At present, Zipmex’s remedial plan is going in a positive direction. Within just a few months We have gone ahead and solved many problems. Whether it’s opening a Trade Wallet as usual since the end of July. including accelerating fundraising which at present Has signed an MOU with 3 major investors in Thailand and Zipmex Pte. Ltd. began to gradually transfer coins to Trade Wallet from customers’ Z Wallet from 2 August 2022, making customers Approximately 60% of their assets have been received from Z Wallet. The ZIPMEx Group has also received a moratorium on the request from the Singapore court until 2 December 2022. Our commitment to take care of our customers to the utmost And we will continue to work on solving problems unceasingly. We plan to hold a Townhall meeting soon to provide information to the public. and customers of the company to reinforce our transparent business restructuring plan.”
Throughout the conversation, both sides exchanged views on consumer rights and consumer care practices. as well as the possibility of providing additional assistance to the affected customers. Due to ongoing meetings to provide information and progress reports on the situation to government regulators. as well as communicate messages to customers and the public with transparency at all times
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