The supplier has not charged any energy costs to 300,000 households for months. If everything comes at once, many face a financial bottleneck. Why is that? The reasons are complicated, very complicated.
The place where you don’t want to sit at the moment is on the customer phone of Stadtwerke München (SWM) – that’s where you get a lot of grant and anger and frustration. “The situation is stressful,” says an SWM spokesman. Of course, that’s what she is at the other end of the line too.