Status: 05/25/2022 12:14 p.m
Several financial service providers report that payment by credit or debit card in business is currently only possible to a limited extent nationwide. A bug fix is being worked on intensively.
According to payment service providers and banks, payment by giro or credit card in German shops has been partially disrupted since Tuesday evening. “Like other network operators, we are currently experiencing significant nationwide restrictions on the processing of transactions with H5000 card payment terminals from the manufacturer Verifone,” said the payment service provider Payone in Frankfurt today. The financial service provider Concardis also confirmed the problem with the terminal type.
Only a small proportion of card terminals are affected
The Federal Association of German Banks, representing the German banking industry, made it clear that the terminals in question are completely unavailable for all payment types, but that the corresponding type only accounts for a small proportion of all devices used in Germany. “Network operators and technical service providers are working intensively on troubleshooting,” it said.
Concordis and Payone said they are in contact with Verifone, which offers payment processing hardware products, and is working to resolve the issue. According to initial findings, a malfunction within certain versions of the software provided by the US manufacturer is the cause of the problem.
Dealers should avoid restarting
Affected retailers should not restart the devices themselves, a Concardis spokesman warned. In addition, the devices should remain connected to the power supply and network. This is the only way the manufacturer can solve the problem.