When it comes to digital services using apps or the Internet, Munich has been languishing in the middle for years compared to other large cities. However, the city was able to make noticeable progress last year. Digital payment is possible for numerous offers using the so-called M-Login. This only guarantees registration for many different services offered by the city and its subsidiaries.
The ” Munich app” has now developed to such an extent that it acts as a companion to leisure activities and offers valuable tips and quick access to tickets. User ratings are good and the offering is expected to grow continuously.
The district administration department (KVR) is also expanding its online services step by step. Even if there are still gaps, the offer is now very extensive, from applying for identification documents to registering electric vehicles and changing your place of residence.
For the 2023 state elections, the KVR used a chatbot for the first time in order to be able to answer basic questions about the process quickly and around the clock. Artificial intelligence (AI) took the questions from the people of Munich and provided the answers digitally. AI is also increasingly being used within administration. In February 2024, the city introduced a municipal sibling of ChatGPT internally to support day-to-day work.
The digital offering in the social department is also being expanded. If you want to apply for a family, holiday or Munich pass, you can do so online. The city also reacted spontaneously to innovations in the funding of daycare centers. Because costs are increasing drastically for quite a few families, they can apply for economic youth assistance to compensate. A computer on the internet provides information quickly and relatively reliablywho can get how much.
When it comes to digitalization, the Green-Red Coalition’s record looks quite good. But what about their other plans, for example in transport, housing or the economy? Click through the Munich tracker: