State pension delays: We continue to hear from readers about being fobbed off and given misleading information by DWP staff
State pension chaos at the Department of Work and Pensions has led to one widow, 82, waiting more than a year for her money and ending up being owed £75,500, This is Money can reveal.
A service meltdown has seen pensioners face phone logjams, empty promises of help by staff when they do get through, and in the worst cases