Change internet provider
Consumers should keep this in mind
A new customer portal here, a few contracts there – and the Internet comes from another provider.
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To avoid being left without a network because you got lost trying to change provider, it’s worth thinking about these things.
Changing internet providers can be a worthwhile decision, but requires a thoughtful approach to avoid potential inconveniences. This is how people willing to change do it.
First of all, thorough research into the available providers in the region is essential. Reading reviews online, comparing speeds and prices and checking contract conditions are crucial steps. As a “typical pitfall” For example, the consumer advice center states the prices displayed, which are often only valid in the first few months. After that, the price increases or the service is reduced. In addition, unwanted additional packages are often hidden in the small print.
It is then advisable to cancel the current provider in good time to avoid unexpected costs. Particular attention must be paid to contractual notice periods and possible fees. Good to know: A contract that has already been automatically extended can then be canceled on a monthly basis at any time. When choosing a new provider, you should check speed guarantees, contract periods and possible additional costs. Using comparison portals makes the process of finding the best deals easier. Some providers also offer to take over the cancellation process with the previous provider.
Internet provider: special right of termination in the event of unavailability
It is also essential to check internet availability at your own address, as not all providers offer the same services everywhere. This is especially true in the event of a move. Basically, you are obliged to move your old provider with you. However, if you move to an address for which the current provider cannot guarantee the same services, you as a customer have a special right of termination even before the contract term expires.
Another aspect that needs to be considered is the hardware: it should be clarified in advance whether the existing devices can continue to be used or whether the new provider requires specific hardware. A carefully coordinated change date minimizes possible interruptions and makes the transition easier. In this context, it can’t hurt to test the new provider’s customer support in advance to ensure that reliable support is available if needed.