Online banking that throws people out, forms with unclear error messages: many websites are difficult to use for older and disabled people. Visiting the experts when it comes to user-friendliness.
“Error when filling out: Please check your details” – the warning appears as a red bar across an online form from the Bavaria Family and Social Center and it is capable of driving anyone into despair, including those who have no physical or mental health have limitations. What exactly did you type wrong? And where?