On Monday, October 31, in the early afternoon, many Instagram users reported that their account had suddenly been suspended, without the social network giving reasons for this decision. Others reported a slight drop in their subscribers.
“We are aware that some of you are having difficulty accessing your Instagram account”had then explained the communication service of the subsidiary of Meta on his Twitter account. Before tweeting again, a few hours later, that the problem had been solved, acknowledging “a temporary change” in the number of subscribers of its users.
We’ve resolved this bug now – it was causing people in different parts of the world to have issues accessing their… https://t.co/sDeqzK7cJS
Contacted by The worldthe French subsidiary of Instagram was unable to provide further explanations for this bug.
On the Downdetector site, which allows Internet users to report problems they encounter with certain sites and services on the Internet, a peak of incidents appeared around 3 p.m. (Paris time), concentrating several thousand reports. However, this number does not reflect the exact extent of the phenomenon, which remains unknown for the time being.
In addition, the accounts of some users have temporarily lost a small part of their subscribers. According to the American media The Vergefootballer Christiano Ronaldo lost three million from one day to another, before finding all of its 493 million subscribers.
This failure occurs less than a week after the failure of another Meta flagship application, WhatsApp, which affected billions of users on October 24. Two hours after the start of the incident, the Meta group, the parent company of Instagram, lost nearly 5% on the Wall Street Stock Exchange.