SNCF CEO Jean-Pierre Farandou promised on Friday that improvements would be made by the end of March to the new SNCF Connect application, heavily criticized for its lack of ergonomics and its malfunctions.
“I see that there are some customers who are not satisfied. We will process all requests. said Farandou on RTLreferring to the concert of critics who have notably rocketed on social networks since its launch on January 25.
“I remind you that the goal is to make things easier,” he said. “Perhaps we have not sufficiently accompanied this transition”. “We changed the navigation logic, it can be a little disturbing,” noted the manager, adding that he had to get used to it himself.
Recurring reviews
Among the recurring criticisms, the “intuitive” search bar, which asks the customer to type “a destination, request…”. For those who type “Paris Dijon”, for example, it sends rue de Dijon to Paris, but does not offer a route from Paris to Dijon.
“We have already made 50 modifications in two weeks, we still have a hundred modifications that we will make in the coming weeks”, assured Farandou, promising improvements “within a few weeks”.
With #SNCFConnectget support from the 1st to the last km 🚇🚄 Where are we taking you?
— SNCF Connect (@SNCFConnect) January 31, 2022
In addition to the search engine, the criticisms relate mainly to the loss of traveler files, problems reading ticket QR codes, fanciful itinerary proposals, the impossibility of making more than two connections or of choosing a stage, or the disappearance of price comparisons. But also the impossibility of using the Wallet of iPhones to store tickets, difficulties in accessing a ticket to cancel it or even the very dark background chosen for the app.