For several weeks, the Autolib’Velib’Métropole (SAVM) union has been engaged in a showdown with its service provider Smovengo. He blames him for the poor quality of service and threatens him with a penalty amounting to several million euros. “Smovengo does not meet the criteria put in place, in particular in terms of the effective availability of Vélib’ in the station and the number of bicycles circulating”, affirms Sylvain Raifaud, the president of the SAVM. For him, “Smovengo must make an effort right away”.
Do you use the Velib’ service occasionally or regularly, what do you think? Do you notice a deterioration or an improvement in the service provided? What are the points to improve and which are the ones you are satisfied with? Have you given up using Velib’ because of difficulties encountered when using the service?