“Something’s wrong there,” thought Nicole Schlingensiepen when she saw that Stadtwerke München had increased the discount for gas by almost 400 percent. What consumers should know now.
From
Catherine Hoffman
At best, people cope with surprises automatically, quickly and effortlessly. But this quick thinking is prone to error. For more difficult tasks, the brain has to slow down and think. And then there are surprises that are difficult to come by, even with the intellect. This was the experience of the Schlingensiepen family, who recently received the annual bill from Stadtwerke München (SWM) for gas and water. “When we saw the tee shot, we couldn’t think of anything else,” says Nicole Schlingensiepen. “We knew something wasn’t right.”