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Netflix customers in Austria get money back after lawsuit

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Streaming service
Lawsuit successful: Netflix customers in Austria get their money back

Netflix customers in Austria can be happy: they get their money back

© Zoonar / Imago Images

Netflix customers in Austria can be happy. They will receive a refund from the streaming service – the reason for this is the numerous price increases in recent years.

Price adjustments of In recent years, Netflix has often caused dissatisfaction among users. In Austria, the actions of the US streaming service now had consequences. Customers there recently received an email from Netflix saying: “You are entitled to a refund of 30 euros.” There was a “settlement agreement between Netflix International BV and the Austrian Federal Chamber of Labor in connection with our price increases in 2019 and 2020,” which is now having a positive impact on users.

Netflix: Customers in Austria receive a refund

The “flat-rate refund” is either 20 or 30 euros, it goes on to say. The Austrian Chamber of Labor also confirms Netflix’s actions. “Good news,” writes the chamber on X, formerly Twitter. “Following a lawsuit from the Federal Chamber of Labor (BAK), an agreement has now been reached with Netflix. Those affected have received an offer from Netflix by email for a flat-rate refund of membership fees. It was about price increases from 2019 and 2020.”

Users still have a little time to redeem the credit. They have until August 14th to claim the money. It’s now common for Netflix to increase prices. The service’s premium subscription now costs 19.99 euros instead of 17.99 euros. The basic subscription recently went up in price from 7.99 to 9.99 euros.

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Netflix also offers some premium content. Recently, several productions caused a stir. The new season of the historical series “Bridgerton,” for example. The first episodes of the new, third season reached 45.1 million views in the first weekend after the premiere. The series “Baby Reindeer,” based on true events, also recently caused a lot of discussion.

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