Lufthansa complains about a lack of innovation at Munich Airport. The airport company is not making the same progress in recruiting personnel and modernizing processes as Fraport in Frankfurt, criticized the Lufthansa airline’s head of organization, Karl Brandes, on Tuesday evening.
Lufthansa is already aware of the problems with recruiting new people from its own experience. An attempt was also made to support the partners at the hubs in finding personnel. In addition, the aircraft handling processes also need to be modernized, demanded Brandes. “The whole topic of innovation must be brought forward significantly. The handling today is the same as it was 30 years ago.” In order to counteract the labor shortage, digitalization, automation and artificial intelligence must be promoted. These processes in Munich would be additionally influenced by the change in handling service provider planned for the spring.
Munich is Lufthansa’s second largest hub. For years, Lufthansa managers had criticized its larger Frankfurt base for a lack of punctuality and efficiency. From the company’s perspective, there is progress here. According to its airline boss Jens Ritter, Lufthansa cannot grow as desired because of the bottlenecks on the ground. This and the ongoing shortage of new aircraft are resulting in very strong demand, particularly for long-distance travel. Lufthansa will continue to grow, but based on the experience of previous years, it will not overload the entire system.