Huk-Coburg, which has been the successful growth star among German car insurers for many years, is in the middle of a serious crisis. This is felt by many drivers who are themselves insured with Huk-Coburg or who are involved in an accident with a Huk-insured driver. Hours of waiting time on the phone, no response to letters and emails for weeks or even months and very restrictive behavior when settling claims cause a lot of trouble.