Get out of your Deutsche Bahn subscription
This is how you can cancel the 49 euro ticket
The Germany ticket for 49 euros has already found favor across the country. If you still want to cancel your subscription, you have to search the app a bit.
© Sebastian Gollnow/dpa
The 49 euro ticket is particularly practical for commuters. This means you don’t have to buy a new ticket every time. However, not all users are satisfied and want to cancel their subscription. However, this turns out to be not so easy.
This article first appeared on rtl.de
Cancel Germany ticket? That’s what an expert advises
According to the expert, it’s not that bad. But: Customers have to search for a long time before they find what they need. “It’s actually very clearly regulated by law in Germany: If I conclude a contract or subscription online, then as a consumer I must also be able to cancel this subscription very easily online, for example using a clearly visible cancellation button,” says Perduss.
This is not really clearly visible in this case.
Customers who want to cancel the 49 euro ticket should therefore proceed as follows:
- The cancellation takes place online. To do this, you must log in with your rail account. Have your ticket subscription number to hand.
- You will find the relevant Germany ticket under “My Tickets”. You then have to select this ticket in another submenu and then click on the additional button “Cancel Germany ticket”.
- You should then receive an email from Deutsche Bahn.
- Important: Be sure to check your mailbox. If the email confirming the cancellation has not been received, you are missing important proof. If you haven’t received an email, you should contact Deutsche Bahn’s customer service.
Also good to know: Cancellation is always possible by the tenth of a calendar month at the latest.