Kathryn Tattum: All they told me when I rang up is there is a backlog. The system is so overwhelmed no one is taking responsibility
Savers who fell foul of the state pension top-ups system have accused the Government of encouraging them to make unnecessary payments, then failing to help find and refund their cash.
Untold sums of top-ups cash could be sitting in Government coffers, instead of being repaid to people who are still in the dark about what