Tag: offenders

Scandal of the NHS ‘never-events’: Bungling hospital medics are wrongly removing ovaries and leaving drill bits INSIDE patients once a day, shocking audit reveals… so is YOUR trust one of the worst offenders?

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Bungling NHS staff are carrying out the equivalent of one ‘never-event’ every day, figures show. 

This is despite the Government ordering a crackdown on the mistakes, which cost hospitals an estimated £800million in compensation each year. 

Experts today demanded further action on ‘unacceptable’ levels of never-events, blaming inadequate staffing levels and a lack of investment in the NHS. 

A MailOnline audit of a decade’s worth of NHS data found a colossal 4,328 never-events have occurred in England since 2013.

This

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The Wooden Spoon Awards 2021: YOUR chance to shame the worst offenders

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Customer service is in the gutter. 

Week after week, Money Mail is deluged with emails and letters from readers who have been pushed to breaking point by banks, energy firms, telecoms providers, retailers and government departments, to name but a few.

Call-waiting times have gone through the roof, with customers left exasperated by endless automated messages. 

We’ve brought back our Wooden Spoon Awards at a time when big companies are driving their customers to despair with shoddy customer service

Even

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