If there’s ever been a year when customer service has really mattered, this is surely it.
With the cost of living squeeze putting huge pressure on our household finances, the last thing you need is to be let down by a company you’re relying on.
It’s absolutely vital you’re able to speak to someone who can sort out your query or complaint with minimal fuss — whether you’re trying to correct a bungled energy bill, get a new passport or
The Bank of England has staged an intervention on government bonds with a special ‘gilt market operation’ to buy up UK debt.
The Bank announced today that it will make ‘temporary purchases of long-dated UK government bonds’ to tackle dysfunction in the market.
It said: ‘Were dysfunction in this market to continue or worsen, there would be a material risk to UK financial stability. This would lead to an unwarranted tightening of financing conditions and a reduction of the flow
Grandmother Janet Kane has no choice but to get up and go to work two days a week.
Soaring bills mean that the 68-year-old is forced to keep her job as a receptionist to make ends meet.
Janet, from Gosport in Hampshire, is one of the record number of people continuing to work into later life — or boomeranging back into jobs after retiring. And she is exhausted.
Back to work? The state pension, currently £9,627 a year, will be
Money Mail today calls for new laws to force Britain’s big businesses to pick up the phone — or face costly fines.
Service standards plummeted in the pandemic as call centre staff worked from home and staffing was affected by coronavirus and the subsequent government restrictions.
But they have still not recovered, and as we face a cost of living crisis and rocketing energy bills, the nation deserves better.
Our campaign: We believe that nobody should be left on hold
Britain has been warned that it faces the worst squeeze on spending since the 1970s, when inflation soared over 25 per cent and unemployment rose relentlessly.
Five decades ago, the country was thrust into unprecedented economic chaos by surging oil prices and a global recession.
Households were forced to ration heating, drivers queued for fuel at petrol stations and supermarket shelves were bare.
Big squeeze: The Resolution Foundation think-tank has warned the typical household incomes could drop by 4% –
Last summer, a Nintendo 64 game sold for $1.56million at a US auction. That’s right, a single game in mint condition went for more than £1million.
For some, that might have prompted a dive into the loft on the hunt for retro games they may have clung onto, for others, despair that they may have parted with old consoles or lost them during home moves.
As 1970s, 80s and 90s children become older, it is likely they have more disposable
The nation is on tenterhooks as the rampaging new Covid variant threatens to cancel Christmas for millions of us.
Yet as Omicron forces more of us to do our gift shopping online, postal and delivery services risk being overwhelmed as the virus and self-isolation hits staffing.
The Post Office has warned it is expecting its busiest week of the year, with an extra five million visits.
And last week Royal Mail warned families in 23 postal areas across the country
Customer service is in the gutter.
Week after week, Money Mail is deluged with emails and letters from readers who have been pushed to breaking point by banks, energy firms, telecoms providers, retailers and government departments, to name but a few.
Call-waiting times have gone through the roof, with customers left exasperated by endless automated messages.
We’ve brought back our Wooden Spoon Awards at a time when big companies are driving their customers to despair with shoddy customer service
Even
Britain’s inflation levels have reached the highest for a decade, piling pressure on millions of households and businesses financially.
‘Rising energy costs, surges in fuel prices and increasing costs across the board, are contributing to a further squeeze on budgets, many of which are already at breaking point’, Joanna Elson CBE, chief executive of the Money Advice Trust, warned.
Here, This is Money unravels what has been announced today, what it could mean for future decisions about interest rates, and
When Kathleen Smith died at the grand old age of 90, she would have been proud to leave behind a successful son, four beautiful grandchildren and a six-figure inheritance to make life for them that little bit easier.
‘She bought a retirement flat for £124,000 in 2006 and died eight years later, probably thinking it had gone up in value like most other properties in the country,’ says her son, Michael, an Oxfordshire-based academic. ‘Isn’t that what we all want
