Pamela Welch was terrified when she received a £1,200 energy bill from her supplier Ovo Energy.
The 84-year-old, from Bracknell, Berkshire, was so worried about running up more costs that she started to go to bed at 7.30pm to avoid using any heating or appliances in the evening.
Pamela’s nephew Steve Beach, who helps her with her bills, says that from the time she received that first frightening bill this March to July, Pamela’s debts to Ovo escalated to more
Angry shoppers are turning their backs on major retailers that use parcel company Evri to deliver their online orders, Money Mail can reveal.
Popular British brands — including Marks & Spencer, Next and John Lewis — have been criticised for using the firm, voted the UK’s worst delivery company.
Money Mail receives an endless stream of complaints about the poor service customers have experienced with Evri, with many parcels arriving months late or lost entirely.
Evri is the UK’s largest
Homeowners who faced enormous bills and were even made homeless due to flooding have told how they improved their properties to stop it happening again.
More homes in Britain are at risk from flooding as the country suffers increasing rainfall, with the Met Office reporting six of the 10 wettest-ever years have occurred since 1998.
Flooding can be catastrophic, ruining irreplaceable possessions, causing enormous damage to properties and even forcing families from their homes for months or even years. The
The lack of sunshine last month did not stop Britons from splurging on a good day out, new data
Tonnes of solar panels could end up on the scrap heap unless the government acts now, experts have warned.
There are around 25million solar panels in the UK and as 2.5billion globally.
Governments across the world, the UK included, have been pushing for green alternatives to fossil fuels in order to hit emission targets in a bid to tackle climate change.
But as the first generation of solar panels are expected to die off in the coming years, experts have
Nearly half of low-income pensioners in England have struggled to keep up with their broadband bill in the last six months, according to new figures.
Research from the older people’s charity Independent Age reveals the struggles that pensioners and those on low incomes have been facing when it comes to staying online.
One in five said they found their internet bill a ‘constant struggle’ and 28 per cent said they had struggled from time to time.
Independent Age says the
They all said I was mad, particularly my friend Tomasz, who advises me on all my home improvements. ‘A heat-pump, Sue — you of all people?’ when I ventured the idea to him.
He had a point. I hate being told what to do by the over-reaching nanny state — which never misses an opportunity to bully us into going green.
But the email I had received from an energy company back in March contained a proposal that seemed too
Energy firms’ customer service has been blasted by regulator Ofgem, which says consumers deserve more in its call for reform of the market.
The energy regulator said it has become ‘increasingly difficult’ for customers to even get hold of someone to speak to at their energy firm – despite many good examples.
Ofgem said that ‘supplier customer service on the whole is not meeting many consumers’ needs’, and singled out call waiting times and the ease of speaking to energy
Millions of Brits already struggling with soaring bills will today be hit by a fresh wave of punishing price rises when water companies bump up their fees.
The hikes have been branded a ‘slap in the face’ to hard-up families and come just hours after it was revealed polluting firms pumped raw sewage into rivers and seas across England for 1.75 million hours last year.
Among the companies hiking their prices the most is Southern Water, which was fined a
Brace yourself! This Saturday is national price hike day. Energy and broadband bills, water rates, taxes, even NHS prescriptions — you name it, the cost is likely to rise in April.
Some increases will happen on April 1, others over the following week.
It will put extra pressure on squeezed families nationwide, who are already contending with soaring food bills.
Demands: Around 2.5 million households missed or defaulted on ‘must pay’ domestic outgoings, loans or credit card payments in March
