It is lunchtime on Tuesday afternoon and the doors to the GP surgery in the market town of Thorne, South Yorkshire, are wide open. But some patients aren’t happy.
One young man talks into his mobile, complaining that his appointment has been cancelled, while an elderly woman has been told there are no more slots available so she’ll have to try again on the phone at 8am the following morning. ‘But I can never get through on the phone,’ she