Since February 2022, I’ve had the privilege of helping our readers fight for financial justice as This is Money’s consumer champion – and this week marks the 100th Crane on the Case column.
While it is a brilliant job, I can’t say I’ve loved every second of it. Having a call or email ignored for the seventh time by a firm that doesn’t want to answer my questions, or reading a company’s mealy-mouthed explanation of why it will weasel out