Norfolk couple Ian Butterfield, 78, and Barbara Utting, 73, were watching TV on Friday when an 80ft beech tree smashed into their home.
It is a miracle no one was hurt. But the retired couple are still badly shaken when I visit their home in Sprowston, three days later.
I’m with Tracey Smith, one of Aviva’s 50 field claims managers who are tasked with handling some of the insurer’s most complex — and expensive — claims.
Disaster: Sven Good and