Receptionists at GP surgeries should not be a medical ‘triage’ service, campaigners claimed today.
Under an NHS drive to free up doctors’ time, clerical staff have been trained as ‘care navigators’.
Medical unions insist they play a key role in ensuring GPs focus on patients and not paperwork.
They ask patients ringing practices about why they’re contacting — with the aim of signposting them to the correct place. Practices argue this is not clinical triage and that patients can still
