The Federal Network Agency received more complaints this year about mistakes made by postal and parcel service providers. In the first half of the year, 8,921 corresponding complaints were received, the Federal Network Agency said. In the same period last year, there were 7,663 critical requests to speak, an increase of around 16 percent. German citizens can contact the network agency to vent their anger at what they consider to be the poor quality of the service providers. It’s also about late shipments and opening times of post offices, which are unfavorable from the customer’s point of view. After a complaint, an arbitration procedure can follow, but its effect is limited. If the service providers stick to their position during the course of the procedure and reject the criticism, the only option left for the consumer is to go to the district court – the outcome is uncertain. The post and parcel industry argues that the number of complaints is very small in relation to the 12 billion letters and 4.3 billion parcels sent in Germany in 2021. In addition, it probably also plays a role that the possibility of complaining to the Bonn authorities is becoming more and more known and that many citizens are only now writing angry letters because they did not know anything about this complaints procedure beforehand.
Complaints – More packages delivered incorrectly – Economy
