Tag: Customer service
Stadtsparkasse Munich also increases fees for tradespeople – Munich
The anger about the new account management models and fees of the Stadtsparkasse has not yet completely abated, the next one is already looming. “The whole discussion so far has…
Passenger rights: This is changing for Deutsche Bahn customers – business
“Because of people on the track, our onward journey has been delayed indefinitely.” Almost every train passenger knows this announcement. Many passengers then regularly look at the clock: 15 minutes…
Confused identity: Easyjet cancels the flight of a young Brit – economy
It does happen that people have the same name, but also the same date of birth? There can be problems there. As in the case of Kieran Harris, 21, from…
Why the scrambled eggs in the hotel don’t get any better – Economy
An extra orange juice, an upgrade the next time you book – such offers have often been on a sign on the hotel counter for several years, with the request…
Self-ordering relieves service | Business, Service Management and Helpdesk
ITM: Ms. Milcke, Amadeus360 is the first intelligent POS system in Germany that now also supports robot technology and automates the entire order and payment process. How did that happen?Stefanie…
Many companies have poor service – economy
from Helmut Martin-Jung But now! Or? No, it’s just the end of the music loop again, and the voice on the phone isn’t that of a customer service representative. But…
Lufthansa hotline annoys customers: “It has to be a comedy show” – economy
Claus Kleber just got it. The Today Journal presenter wanted to fly to an appointment. Lufthansa cut its connection – can happen. But then? He dialed himself into the hotline…