They thought they would soon discover a European capital, but they found themselves in total disarray. In recent days, many vacationers, subscribers to the subscription vacation start-up MyLittleTrip, have become disillusioned. At the end of last week, the company launched in Nantes four years ago ceased its activities overnight, with no other explanation than a message which now appears on its website.
“MyLittleTrip is permanently closing its doors, with immediate effect,” explains the structure in liquidation, which offered an attractive concept of surprise trips every four months, for a monthly subscription (59 or 99 euros, for one or two people). “This rapid growth has brought challenges that we have not been able to overcome, despite our efforts to slow down and restructure,” we can still read.
Explanations that generate a lot of incomprehension and anger among customers. “I have 900 euros that were taken by them and the trip is canceled,” laments one of them on social networks. “We have 800 euros in their coffers, since they canceled our June 2024 trip and continued to collect,” reports another.
“Very many to be concerned”
Typhaine read a lot of testimonies like these on the Facebook page she created, after her somewhat critical messages were “censored” on the official group. “For several months, we felt that things were not going well. Of the trips have been postponed, canceledbut people continued to be deducted and they continued to advertise, regrets this former client, who finally obtained the cancellation of her subscription before even leaving. For some, it’s all their savings that go there. They feel ripped off by a start-up that has surely been overtaken, but which has been dishonest and lacked transparency…”
According to this mother, today there are “thousands of customers, perhaps 4,000, who are harmed. » On his website, the judicial representative confirms that there are “a very large number of people concerned”. While waiting to receive the procedure to follow, many claim to have already set up a reimbursement request, and are organizing themselves with a view to “collective action”.
The founder of MyLittleTrip, Mikki Glancy, has not yet responded to requests from 20 Minutes.