Manipulating and closely monitoring Internet users is actually prohibited. But “the companies are cheating,” says Ramona Pop. What Germany’s top consumer advocate wants to do about it.
In her private life, the chairwoman of the Federal Association of Consumer Organizations is no different from most others. Ramona Pop, 46, sometimes gets annoyed when she can’t reach the company when she has a problem and has to struggle through online contact forms and FAQs. These don’t really fit her own problem, or she doesn’t know whether she will ever receive a response and the problem will be solved. The former mayor of Berlin (Alliance 90/The Greens) tells the SZ in a video interview. Online trading in general is something she also deals with professionally.