The anger about the mail has reached the next high. In October, the Federal Network Agency received more complaints than in any month before, and in 2022 there were more critical submissions than ever before in a year. As the Bonn supervisory authority announced, it received around 43,500 complaints last year, almost three times as many as in 2021. The complaints are aimed at the entire German letter and parcel industry, but most of the comments about delayed or lost shipments relate to the market leader Deutsche Post. According to older information from the authorities, Swiss Post accounted for 91 percent of the negative experiences that consumers reported to the Federal Network Agency. Deutsche Post speaks of local problems, which they attribute to a high level of sick leave and the generally difficult search for workers. A company spokesman said that “everything will be done to further improve the quality of delivery despite the continuing challenging circumstances”.
Post – More Complaints – Economy
