Since Monday, SNCF TGV and Intercités tickets are no longer refundable or exchangeable free of charge until the last moment. Travelers must now complete the cancellation or exchange at least three days before departure.
“For a big month, we relaxed the possibilities of exchange and reimbursement while the health pass was being put in place, and we are now back to the J-3 system set up a few months ago and made permanent in June” , explained to AFP a spokesperson for the SNCF. The SNCF had temporarily relaxed its system, allowing customers without a health pass – or saying that they did not have one – to exchange or be reimbursed for their ticket until the last minute.
The multiple ticket strategy
The J-3 formula remains “a real advantage”, according to the spokesperson, since before the health crisis travelers had to do it at least 30 days before departure to benefit from a free exchange or a reimbursement free of charge. “We played the maximum generosity during the period” of the health crisis, said Sunday the CEO of SNCF, Jean-Pierre Farandou, at the microphone of RTL. “We decided to stop this flexibility and come back to D-3, which is already a very good step forward. “
With everything exchangeable or refundable until the last moment, “there are unfortunately customers who exaggerate,” he said. “They kept you 7 or 8 tickets, they only took one and they didn’t say it before they left. This decision was taken in consultation with Fnaut, the federation of users “which finds it very logical”, added Farandou. For Ouigo tickets, the usual conditions continue to apply: they can be exchanged until 1 hour 30 before departure for 10 euros.