Municipal utilities Haar – customer care in the light of the energy crisis – district of Munich

As a small utility, the Haar municipal works are feeling the consequences of the energy crisis for their electricity customers first hand: some want the bill to be deferred, while others voluntarily pay a higher deduction for fear of an additional payment. A visit to the service center, which is like a corner shop.

From

Bernhard Lohr, hair

The phones are silent right now. The door opens. And here comes the regular customer who usually greets Doris Pauker from afar in the supermarket. “Hello, still there,” he calls out to her happily. A quick wave, then he turns and leafs through the bills on the counter at his colleague’s to pay his electricity bill for the month. The office of the four women from the Haarer Gemeindewerke customer service is currently a place where the consequences of the energy crisis can be observed as if under a magnifying glass. Pensioners call with concern because they fear that they will soon no longer be able to pay for their electricity. Others complain vehemently about price hikes or demand that their credit be paid out in cash, immediately. And then there are those who pay their electricity, gas, or water bills like the regular customer at the counter, like buying a pound of butter and/or a loaf of bread at the corner shop.

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