Concerts
Eventim and Ticketmaster have to pay out cancellation vouchers – this is how you get your money
Quite a few concerts have already been postponed two or three times. If you still have vouchers, you can now exchange them for money.
© Axel Heimken / DPA
Anyone who only received a voucher instead of money due to a canceled or postponed event has been able to have it paid out since the beginning of the year. Eventim and Ticketmaster offer special pages for this.
With the beginning of the corona pandemic, the events industry fell into a deep hole. Numerous concerts and events had to be postponed several times, some were canceled entirely. For a long time, only vouchers were available as compensation for the tickets, as a law allowed ticket sellers to withhold the money paid and to issue buyers with a voucher equal to the purchase price.
Since January 1, 2022, however, this has changed in the interests of buyers and the providers have to pay out the vouchers on request. at Eventim and Ticketmaster there are special pages for this. the Consumer advice center writes that the new rule is particularly relevant for tickets that were purchased before March 8, 2020. Tickets with a purchase date after March 8, 2020 are hardly affected because you can claim your money back for them if an event is canceled.
VBZ also provides one to apply for the payment Sample letter to disposal. Filling out and submitting is of course not required for those providers who provide online submission options.
Note the limitation period
Claims for repayment from canceled events become statute-barred within three years. The respective period begins on the last day of the year in which the voucher was issued. An example: If a concert in 2020 is canceled, ticket holders have until December 31, 2023 to claim the purchase price.
In an interview with the FAZ the Eventim boss speaks of a “dramatic struggle for survival” in which the industry is still found. Klaus-Peter Schulenberg hopes that only a few will claim the money back from the organizers and continue to wait for the concerts to take place. He says that it could be tight for some if a “flood of reimbursement requests” should come at the beginning of the year.